Refund policy

Refund & Return Policy (USA Only)

New Way Ref (operated by Akmatov LLC) offers a 30-day return policy for orders delivered within the United States.

Return Eligibility:
Items must be unused, in original condition, and returned in original packaging.

Return Window:
Customers must request a return within 30 days of delivery.

How to Request a Return:
To initiate a return, please contact:
Email: info@newwayref.store
Phone: +1 (505) 587-5342

Once approved, return instructions will be provided.

Return Shipping Costs:

• If the item is defective, damaged, or incorrect — return shipping is covered by us.
• If the return is due to customer preference (e.g., wrong item ordered or change of mind) — the customer is responsible for return shipping costs.

Refund Processing:
Refunds are issued to the original payment method after the returned item is received and inspected.

Refunds are typically processed within 5–7 business days. Processing time by banks may vary.

Exchanges:
We offer exchanges only for defective, damaged, or incorrect items.

Late or Missing Refunds:
If you have not received your refund after 7 business days:
1. Check your bank account.
2. Contact your card provider.
3. Contact your bank.

If the issue persists, please contact us at info@newwayref.store.

Company Information:
New Way Ref
Operated by Akmatov LLC
910 W Pierce St #2045
Carlsbad, NM 88220
United States

Email: info@newwayref.store
Phone: +1 (505) 587-5342